Business as Usual
As the number of covid-19 infections continues to unfortunately escalate, we want to let all our customers know what we are doing to ensure the continuation of our business and how we are protecting our team.
Our continuation plans ensure that we can continue to take orders and deliver products to customers regardless of the extent of the outbreak. This will ensure you can receive your orders on time.
We have put in place numerous sophisticated systems which allow our employees to work remotely and still have access to their normal phones, email and other systems which enable them to process orders and help our customers.
Most of our team are working remotely already except for the warehouse. Within our warehouse, we have been able to put in place numerous social distancing measures to protect employees whilst still ensuring we can meet customer needs.
Will order times be affected?
Currently our dispatch times are unaffected, and we aim to ensure all orders are fulfilled by our team within one working day as normal. In the event of a major outbreak in the UK these dispatch times may increase slightly by 1-2 days depending on demand.
Please let us know if you haven't received your items by then and we will look on our tracking system.
Are stock levels affected?
No, currently we do not have any stock issues outside of our normal operating parameters. Due to our extensive contingency planning, it is unlikely that stock levels will be affected during this period. In fact, we have several new products launching over the coming weeks. Keep up to date with our latest news for more information about these exciting new developments.
Are you still dispatching overseas?
Yes, all governments are keen to keep supply chains moving as much as possible.