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FAQs

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Once you've placed your order, it can take up to 72 hours to process the delivery (although it’s usually much faster).

Standard Shipping times are:

UK Domestic:  1-2 business days.

Europe: 3-5 business days.

Rest of world: 5-7 business days.

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping to the UK and Europe is free!

International Shipping is free on all orders above £50!

International Shipping for orders below £50 is £3.99

 

WHERE DO YOU SHIP TO?

We are based in the UK but we ship internationally. To see a full list of the countries we ship to, click here.


WHAT IS THE STATUS OF MY ORDER

Once you have placed your order, we will send you a confirmation email to track the status of your order.


WHAT PAYMENT METHODS DO YOU ACCEPT?

You can purchase on our website using a Debit Card, Credit Card, Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose your payment methods at checkout.


WHICH CURRENCY WILL I BE CHARGED IN?

All payments are processed in Pound Sterling (GBP).

Prices on the website are an approximation of the price in your local currency. 
Your bank will apply the corresponding  conversation rate.


DO YOU OFFER FAST SHIPPING?

Yes, you will be able to view all available shipping options at checkout after having entered your delivery location.

HOW CAN I TRACK MY PACKAGE?

If you have selected a shipping option that includes tracking, we will send you tracking information and instructions with your confirmation email.


WILL I PAY TAXES FOR INTERNATIONAL ORDERS?

We are unable to guarantee that international orders will not be subject to additional duties and/or taxes.


DO YOU ACCEPT RETURNS?

We offer a 30-day refund/exchange policy providing:

  • The item is in the same condition in which it was received
  • The item was sold as a non-sale item

To process an exchange or refund, please contact our support team. 


ARE RETURNS FREE?

Returns within the UK are free. 

Returns from outside of the UK are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.


HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.


DO YOU HAVE A PHYSICAL STORE?

We currently do not have any physical stores.


DO YOU HAVE A WARRANTY?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.